Cybersecurity Support Engineer
hace 3 días
We are seeking a skilled Cybersecurity Support Engineer to join our team at F5 Networks, Inc. in Guadalajara, Mexico.
About the RoleThis is an exciting opportunity for a talented professional who is passionate about providing exceptional customer support and resolving complex technical issues. As a Cybersecurity Support Engineer, you will be responsible for delivering top-notch support to our customers, ensuring their satisfaction with our products and services.
Main Responsibilities- Provide remote technical assistance to customers via phone, email, and WebEx.
- Investigate and resolve complex technical issues related to F5 solutions.
- Collaborate with internal teams to ensure timely and effective issue resolution.
- Maintain accurate records of customer interactions and issue resolutions.
To be successful in this role, you should have:
- A Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 5 years of experience in a technical support role, preferably in cybersecurity.
- Excellent communication and problem-solving skills.
- Proficiency in Windows OS and networking protocols (TCP/IP, OSI Model).
- Familiarity with F5 products and services.
As a valued member of our team, you will enjoy:
- A competitive salary range of $80,000 - $110,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A generous paid time off policy, including holidays and vacation days.
- Ongoing training and development opportunities to enhance your skills and career growth.
F5 Networks, Inc. is a leading provider of application delivery and security solutions. Our mission is to empower organizations to create, secure, and run applications that enhance the digital world. We value diversity, inclusion, and teamwork, and we offer a collaborative and dynamic work environment.
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