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Senior Manager, IT Strategic Planning and Governance

hace 2 meses

Ciudad de México, Ciudad de México Zendesk, Inc. A tiempo completo
Job Summary

Zendesk, Inc. is seeking a highly skilled Senior Manager, IT Strategic Planning and Governance to join our dynamic CIO Team. The successful candidate will play a pivotal role in driving the strategic direction of the company-wide IT projects portfolio, influencing strategic technology and data initiatives, and ensuring alignment with existing business objectives and our target architectures.

The IT Strategic Planning and Governance Manager will report directly to the Director of CIO Portfolio and Programs and will collaborate closely with senior leadership including our VP of CIO Strategy, Operations, and Architecture to optimize our IT Portfolio and ensure its alignment with our organization's strategies and objectives. The IT Strategic Planning and Governance Manager will supervise and manage a team of IT Portfolio professionals. In this role, you will lead the evolution, implementation, and governance of our portfolio standards and processes, enabling fact-based decisions on investments across our entire project portfolio.

Key Responsibilities:

  • Strategic Leadership: Lead the IT portfolio's strategic direction, communicating to and across portfolio teams regarding risk and return, and ensuring alignment with overall company strategy.
  • Develop and implement strategic IT plans in alignment with the organization's objectives and priorities.
  • Partner on the annual IT budgeting process, working closely with finance and senior leadership to allocate resources effectively.
  • Identify opportunities for portfolio and planning process improvement and optimization within IT. Together with CIO leaders create and manage a roadmap of planning and portfolio process maturation initiatives based on priority. Work cross functionally within IT and across the enterprise to execute process improvements.
  • Collaborate with key stakeholders to understand business requirements and translate them into IT initiatives.
  • Provide leadership and guidance to the IT planning team, fostering a culture of accountability, collaboration, and continuous improvement.
  • Monitor and report on the progress of IT initiatives, ensuring timely delivery and alignment with established goals and objectives.
  • Manage tooling excellence in our portfolio management systems and ensure seamless integration across processes and tools.
  • Support the Planning team and our CIO organization in decision-making with up-to-date and relevant portfolio data insights.
  • Stay abreast of emerging technologies and industry trends, providing recommendations for their integration into the organization's IT strategy.
  • Establish and maintain effective relationships with vendors, partners, and other external stakeholders.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience in IT planning, strategic planning, and project management, preferably in a senior role.
  • Strong understanding of IT governance frameworks, best practices, and industry standards.
  • Excellent analytical and problem-solving skills, with the ability to think strategically and drive results.
  • Demonstrated leadership and team-building skills, with the ability to motivate and inspire others.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization and articulate complex technical terms to non-technical stakeholders.
  • Proven ability to manage multiple projects and priorities in a fast-paced environment.
  • Strong understanding of financial principles related to IT investments, budgeting, and cost modeling.
  • Expertise in project management methodologies such as Agile, Scrum, or Lean.
  • Exceptional analytical, strategic thinking, and decision-making skills.
  • Certification in Portfolio Management Professional (PfMP), Project Management Professional (PMP), or equivalent is highly preferred.
About Zendesk

Zendesk, Inc. is a leading provider of customer service and engagement software. We help businesses deliver exceptional customer experiences through our cloud-based platform. Our software is designed to help companies manage customer interactions, provide personalized support, and drive business growth.

We are committed to creating a workplace that is inclusive, diverse, and supportive of our employees' well-being. We offer a range of benefits, including flexible work arrangements, professional development opportunities, and a comprehensive compensation package.

If you are a motivated and experienced professional looking to join a dynamic team, we encourage you to apply for this exciting opportunity.