Technical Support Engineering Director

hace 3 días


Ciudad de México, Ciudad de México Datadog A tiempo completo

As a Senior Technical Solutions Manager at Datadog, you will be responsible for managing, developing, and coaching Technical Support Engineers. You will also partner with senior leadership to oversee team projects and initiatives to improve productivity, process, or procedure.

We are seeking an experienced people manager who is passionate about technical support and has a strong background in engineering. If you have experience leading teams, including managing other managers, we want to hear from you

Salary Range:

$120,000 - $180,000 per year

Responsibilities:

  • Manage a team of Technical Support Engineers and provide guidance on customer-facing issues
  • Partner with senior leadership to develop and implement strategies to improve team productivity and efficiency
  • Collaborate with internal teams to resolve high-priority escalations and ensure timely resolution of customer issues
  • Develop and maintain relationships with key stakeholders, including customers, sales teams, and product development teams

About the Role:

  • This role requires a strong technical background and experience in a technical support environment
  • You should have excellent communication and leadership skills, as well as the ability to work effectively in a fast-paced environment
  • The ideal candidate will have a proven track record of successfully managing and developing technical teams

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • Opportunities for growth and advancement within the company

At Datadog, we are passionate about delivering exceptional customer experiences. As a Senior Technical Solutions Manager, you will play a critical role in ensuring that our customers receive the highest level of support possible. If you are a motivated and results-driven leader who is passionate about technical support, we encourage you to apply for this exciting opportunity.



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