Technical Support Specialist

hace 1 semana

Ciudad de México, Ciudad de México Altair Engineering A tiempo completo

Transforming the Future with Cutting-Edge Technology

At Altair Engineering, we are seeking a highly skilled Technical Support Specialist to join our customer success team in Mexico City. This is an exciting opportunity for a dedicated and high-performing professional to deliver exceptional value and business success in a complex enterprise application environment.

Your primary goal will be to establish a reliable communication channel with clients, prospects, and partners, providing technical support and assistance with all kinds of inquiries. You will also play a crucial role in deploying and using our products in a data science-driven application stack, including deployment building and maintenance operations in a diverse enterprise environment.

You will work closely with our clients to understand usage and configuration of Altair's data analytics applications, identify issues and requirements, and achieve the right level of connectivity, scalability, and resilience to drive successful use cases and deliver business value.

This is a unique chance to work in a rapidly evolving field, providing opportunities to learn about new fascinating techniques in data science, predictive analytics, cloud computing, and enterprise software. You will have the opportunity to work with a global technology company, playing a key role in providing customer success and driving user adoption to state-of-the-art data science applications.

Key Responsibilities:

  1. Customer Technical Support – Engage with customers, prospects, and Altair field teams to identify and resolve issues in a timely manner.
  2. Drive Customer Success – Work closely with customers, prospects, and partners to build state-of-the-art application deployments using software from the Altair portfolio in a complex enterprise environment.
  3. Communicate Altair – Manage relationships between Altair and our clients to provide a reliable communication channel for all kinds of technical inquiries.
  4. Work with the Team – Use your experience and application insight to support Altair teams in various scenarios.

Required Skills and Qualifications:

  • Mainframe experience, especially with SAS applications stack, is highly welcome.
  • Analytics or IT management background.
  • Experience in using and administering data science tools (e.g., RapidMiner, SAS, SPSS, R, Python) and/or enterprise applications stacks (AWS, Azure, ActiveDirectory, BI applications, RDBMS such as SQLServer, Oracle, Snowflake, MySQL, DB2, PostgreSQL, etc.).
  • Willingness to learn about new technologies in the field of data science and enterprise applications, both cloud-based and on-premise.
  • Knowledge of standard tools for system administration in Windows and Linux environments.
  • Strong communication skills and commitment to work with clients via ticket systems, phone calls, and web meetings.
  • Interest in software development and basic knowledge of scripting and programming languages like SAS, Python, and Java.
  • English language fluency – another language (German, Spanish, French) is not essential but is a plus.

How You Will Be Successful:

  1. Envision the Future.
  2. Communicate Honestly and Broadly.
  3. Seek Technology and Business “Firsts.”
  4. Embrace Diversity and Take Risks.

What We Offer:

  • Competitive Salary: $60,000 per year.
  • Flexible Work Hours.
  • 75% Vacation Prime.
  • 1 Month Christmas Bonus.
  • 12 Days of Vacation.
  • SGMM.
  • Life Insurance.
  • Dental Insurance.
  • Saving Fund.
  • Pantry Voucher.
  • Work-Life Balance.
  • Employee Stock Purchase Program.
  • Equal Employee Opportunity.

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