Customer Experience Associate
hace 1 mes
**Job Overview**
Fairfield by Marriott is seeking a Customer Experience Associate to join our team. This role will be responsible for providing exceptional customer service and ensuring seamless reservation experiences.
**Key Responsibilities:**
- Process all reservation requests, changes, and cancellations in a timely and efficient manner.
- Determine appropriate room type and verify availability of rooms and rates.
- Explain hotel policies, including guarantees, special rates, and cancellation policies.
- Accommodate and document special requests from guests.
- Provide information about property facilities and services, as well as room accommodations.
**Requirements and Qualifications:**
- High school diploma or equivalent required.
- Previous experience in a customer-facing role preferred.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
**Benefits:**
- Competitive salary: $45,000 - $55,000 per year (based on location and experience).
- Comprehensive benefits package, including health insurance, 401(k), and paid time off.
- Opportunities for career growth and professional development.
**About Fairfield by Marriott:**
Fairfield by Marriott is a global hotel chain with over 1,000 locations worldwide. We offer a warm and welcoming environment for guests, with a focus on delivering exceptional customer service. As a member of our team, you'll have the opportunity to join a dynamic and supportive community that values diversity, equity, and inclusion.
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