IT Support Specialist
hace 4 días
Overview
Milestone Technologies is seeking a skilled IT Support Specialist to join our Help Desk Operations team. As a Help Desk Technician, you will provide technical support and education to internal users, ensuring they have the tools and resources needed to succeed. You will work closely with our team to resolve complex technical issues, provide excellent customer service, and maintain a high level of productivity.
Key Responsibilities
- Provide hardware and software IT support and technical education to end users
- Deploy, manage, and ship our inventory of endpoints
- Recover hardware from users
- Apply critical thinking to efficiently troubleshoot simple and complex user requests and issues
- Troubleshoot client-side network connectivity issues
- Support user requests and perform break/fix or remote installations as needed
- Support AV for internal and customer-facing events
- Lead in ticket processes and provide coaching for other technicians
- Document our systems and ensure our processes are always improving
Requirements
- Minimum 1-2 years of experience in a Help Desk role
- Demonstrable understanding of Mac OS and Windows
- Advanced working knowledge of collaboration tools such as Slack, Teams, and Google Workspace
- Demonstrated knowledge of Microsoft Exchange and/or Google Admin
- Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta
Preferred Qualifications
- Experience with enterprise SaaS
- Knowledge of Apple products, Androids, and Windows PCs
- Software re-imaging of laptops
Our Commitment to Diversity & Inclusion
Milestone Technologies is committed to creating a workplace that reflects the communities we serve and work with. We strive to create a diverse and inclusive culture that champions equity and belonging.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression, and perspectives you can bring to our global community.
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