IT Coordinator
hace 4 semanas
About the Role:
We are seeking an IT Coordinator to join our team at BRP. As an IT Coordinator, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.
Key Responsibilities:
- Analyze and monitor performance metrics for end-user support
- Assure the triage process is followed to assign ticket priorities according to agreed SLAs
- Periodically report progress and communicate or escalate any problems or risks requiring immediate attention from the supervisor
- Handle urgent requests from managers and superiors satisfactorily
- Create and maintain IT processes in compliance with IT and business programs
- Control and validate asset inventory accuracy
- Collaborate with IT partners to have a continuous IT service delivery improvement plan
- Build and sustain IT manufacturing proactive support programs
- Monitor and plan preventive maintenance programs for shop floor IT devices
- Identify and enable service improvement initiatives to reduce shop floor IT equipment downtime
- Align IT support with business needs across multiple shifts and work days
- Lead daily governance across functional teams
- Assess new project hardware requirements to plan from purchase orders to service delivery
- Collaborate with external service providers to warranty service delivery
Requirements:
- Bachelor's degree in computer science
- 7+ years of experience configuring, building, or troubleshooting computers, printers, scanners
- 3+ years of experience leading Help Desk and Service Desk (Proximity) support
- 3+ years of experience leading multi-location resources
- English language proficiency (speaking 80%, writing 100%, reading 100%)
About BRP:
At BRP, we have a visceral connection to our consumers, one created from a shared passion for the Ultimate Ride. Our teams have a unique ability to develop market-shaping products and services that move people physically and emotionally.
We strive to nurture our people's aspirations, to exceed our riders' expectations and stand in solidarity with all the communities that ride with us.
Building a more inclusive BRP with no barriers for those who seek to ride starts from within, and we need everyone's commitment, drive, and dedication to make it a reality.
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