Check Cashing Specialist
hace 2 días
Ria is a leading money transfer company committed to delivering fast, convenient, and safe services to our customers. We are seeking a Check Cashing Specialist to join our team, responsible for verifying, processing, and providing support to our agencies related to the Check Cashing product.
Key Responsibilities:- Receive incoming calls and provide excellent customer service.
- Handle an average of 40 calls daily.
- Accurately enter or verify the customer's information in our proprietary system (LexisNexis).
- Conduct full check verification when issuer/payee is new customer.
- Contact issuer to verify the check information before processing transaction.
- Identify problems or issues and propose solutions to management.
- Meet quality assurance requirements and other key performance metrics.
- High School diploma or General Education Degree (GED).
- Excellent written and verbal communication skills in English and Spanish.
- One year of experience in customer service in a call center environment.
- Must have excellent phone etiquette and experience dealing with difficult customers.
- The key characteristics this individual must possess are having a positive attitude and being analytical.
- Able to type 40 WPM.
- Check cashing or banking experience preferred.
- Must be flexible to work extended hours or weekends.
- Competitive salary.
- 1 month of Aguinaldo (Christmas bonus).
- 15 days' vacation.
- Life insurance.
- Food vouchers.
- Work-life Balance.
Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
At Ria, we are committed to helping businesses and individuals thrive through the fast and secure transfer of funds across borders at a great value.
We contribute to helping communities, families, and individuals get ahead by providing our customers with a fast, convenient, and safe service.
", "lang_code": "en-US"}-
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