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Job Summary
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Maxcess. As a key member of our sales support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Provide best-in-class customer service to internal and external customers
- Configure and communicate quotations to secure orders
- Process new orders in a timely manner and strive towards an overall reduction of order entry processing time
- Enter die line requests, technical support, engineering, and drawing requests
- Educate customers about terminology to improve order entry process and customer satisfaction
- Collaborate with engineering and manufacturing departments to meet customers' expectations
- Support manufacturing facilities' efforts to maximize revenue on a monthly, quarterly, and yearly basis
- Work with other departments to manage return authorizations, customer concessions, milestone billing, and overdue invoices
- Monitor expedited shipment dates to ensure customer requirements are met
- Ensure customer files and notes in CRM are current and up to date
- Identify trends in customer satisfaction or dissatisfaction and communicate with account managers and management as needed
- Cultivate an open communication environment
- Meet assigned revenue objectives
- Provide all necessary competitive information regarding price targets and production locations
- Promote waste minimization, energy conservation, and other efforts to meet environmental objectives
Requirements
- Fluency in English in a technical or manufacturing environment (written & spoken)
- Bachelor's degree (B.A. or B.S.) from four-year college/university in business, sales, or engineering, and minimum two years' experience acting as a customer service representative configuring products or parts
- OR GED/high school diploma with a minimum of four years' experience acting as a customer service representative configuring products or parts
- Ability to sit for extended periods of time
- Ability to wear personal protective equipment (if entering designated manufacturing areas)
- Excellent organizational skills
- Excellent verbal and written communication skills
- Proficiency in Microsoft Outlook, Teams, Word, and Excel
- Self-motivation to own complicated tasks with minimal supervision
- Willingness to report to remote supervisors located in the US
- Basic mechanical aptitude and ability to read dimensional prints
- Ability to problem-solve and handle rejection while maintaining professionalism and motivation
- Willingness to constantly learn new processes, terminology, and products
- Proficiency in basic algebra
- Salesforce and/or Oracle CRM experience are a plus
- Experience in an industrial or manufacturing environment is a plus
- Tag and Label industry knowledge and experience are a plus
Working Conditions
This is a salaried position.
