Employee Services Associate

hace 6 horas


Xico, México Warner Media, Llc. A tiempo completo
Job Title: Employee Services Associate

Welcome to Warner Bros. Discovery, where we bring our characters to life and create unforgettable experiences for our audiences. As an Employee Services Associate, you will play a vital role in providing exceptional support to our employees, ensuring they have the resources and information they need to thrive in their roles.

About the Role

This is an exciting opportunity to join our Global Business Services (GBS) People & Culture (P&C) team, where you will be responsible for providing efficient and highly informative first-point-of-contact service to all Warner Bros. Discovery employees, their managers, and business partners. You will use your excellent communication and customer service skills to respond to inquiries, provide navigational support, and escalate complex issues to the relevant teams.

Key Responsibilities
  • Analyze and respond to employee requests, including payroll, policy, benefits, and employee data inquiries.
  • Handle inbound requests via phone, email, and other channels, providing timely and accurate support.
  • Perform individual employee data transactions and data-entry in Workday and other systems.
  • Troubleshoot payroll and payment-related matters, time off inquiries, and other employee-related issues.
  • Provide support for self-service and P&C technology tools, ensuring employees have the resources they need to succeed.
  • Ensure confidentiality and protect personal data when processing transactions and addressing employee inquiries.
Requirements

To be successful in this role, you will need:

  • 0-2 years of experience in Human Resources administration or a related field.
  • High School diploma or equivalent experience in a related field.
  • Fluency in English and excellent communication and customer service skills.
  • Experience with Workday HR/payroll or other SaaS payroll and ServiceNow or other case management/knowledgebase tools.
  • Strong analytical and problem-solving skills, with the ability to manage ad hoc high-volume activities in a fast-paced environment.
What We Offer

As an Employee Services Associate at Warner Bros. Discovery, you will have the opportunity to work with a talented team, develop your skills and expertise, and contribute to the success of our organization. We offer a competitive salary, comprehensive benefits package, and a dynamic work environment that values diversity, equity, and inclusion.

We are an equal opportunity employer and welcome applications from qualified candidates who share our values and commitment to excellence. If you are passionate about delivering exceptional customer service and supporting the success of our employees, we encourage you to apply for this exciting opportunity.



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