Senior Employee Services Coordinator
hace 4 semanas
Dyson is a global technology company that solves problems others ignore. We're growing fast and our ambition is huge - more categories, more locations and more people. Our Mexico office is located in the Polanco area of Mexico City and our expanding team is a key contributor in helping us deliver growth throughout the market.
Job SummaryThe DBS Senior Employee Services Administrator is responsible for the administration of all transactional activity, and answering queries relating to the employee lifecycle. This role will work closely with our DBS Employee Services Administrators and the DBS Employee Services Team Lead, to identify improvement opportunities within our processes and implementing new ways of working.
Key Responsibilities- Act as the first point of contact for all employee queries, working in partnership with all colleagues within Employee Services
- Responsible for the processing of all transactional activity relating to the employee lifecycle
- Provide HR advice and support to employees in Americas region (Canada, United States, Mexico)
- Work closely with the wider People Team, including, Payroll, People Business Partners etc. to ensure that advice and guidance is provided with consideration of local labour and employment laws
- Ensure customers are communicated within an effective and timely manner, 'one and done' approach where possible
- Highlight emerging trends and potential issues that may impact service delivery, to ensure that the customer experience is not compromised
- Support ad-hoc projects and other duties as required
- Demonstrated background working in a Global HR Shared Services environment
- Experience of working a customer-focused environment, where focus is on SLA's and continuous improvement
- Excellent time and task management skills, highly organized with the ability to plan, prioritize and delegate
- Adaptable and flexible; comfortable working under ambiguous, changing conditions
- Fluent Spanish language
- Confident managing data; ability to understand and analyze statistical data and produce reports (Desirable)
- Previous experience of Workday and case management systems (Desirable)
At Dyson, how we reward you is linked to our high-performance culture
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