Guest Services Associate
hace 3 horas
Job Summary
Marriott International, Inc. is seeking a Guest Services Associate to join our team at the Sheraton Mexico City Maria Isabel Hotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
- Manage guest room assignments, check-ins, and check-outs, ensuring accuracy and efficiency.
- Process payments, handle guest complaints, and resolve issues in a professional and courteous manner.
- Collaborate with other departments to ensure seamless guest experiences, including room service, housekeeping, and food and beverage.
- Stay up-to-date on hotel services, amenities, and promotions to effectively communicate with guests and promote our offerings.
Requirements
To be successful in this role, you will need:
- A high school diploma or equivalent education.
- No prior experience is required, but a positive attitude, excellent communication skills, and a passion for delivering exceptional customer service are essential.
About Marriott International
Marriott International is a global hospitality leader, committed to diversity, equity, and inclusion. We believe in creating a workplace where everyone feels valued, respected, and empowered to succeed. Join our team and become part of a global community that is passionate about hospitality and dedicated to making a difference.
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