Senior Specialist, Employee Services

hace 5 días

Xico, México Warner Media, Llc. A tiempo completo

About Warner Bros. Discovery

Welcome to Warner Bros. Discovery, a global leader in the entertainment and media industry. Our company is built on a rich history of innovation, creativity, and excellence. We are a dynamic and diverse organization that offers a wide range of career opportunities for talented individuals who share our passion for storytelling and our commitment to excellence.

Job Summary

We are seeking an experienced Senior Specialist to join our Global Business Services (GBS) People & Culture (P&C) team. The successful candidate will provide an efficient and highly informative first point-of-contact service to all Warner Bros. Discovery employees, alumni, managers, and business partners.

Key Responsibilities

  • Analyze, capture, respond to, and resolve P&C, pay, policy, benefits, employee data, and various other types of requests from employees, managers, and other customers.
  • Provide customer service and care experience to global services, handling inbound requests via various channels.
  • Perform individual employee data transactions and data-entry in Workday and other systems.
  • Troubleshoot payroll and payment-related matters, time off inquiries, recalculations, employment verifications, direct deposit setups, pay and tax document re-issues, data updates, etc.
  • Provide support for self-service and P&C technology tools for employees and customers.
  • Ensure completeness of case notes, aligning with company and audit expectations, demonstrating excellent writing and communication skills.
  • Educate customers to increase awareness of self-service resources and promote self-sufficiency.
  • Ensure confidentiality of sensitive information and protect personal data when processing transactions and addressing employee inquiries.
  • Provide mindful redirection and escalations to tier two support teams and other parts of the organization.
  • Perform and track administrative tasks, including report reviewing, data updates, mailing, filing, sending correspondence, and records management.

Requirements

  • 3-5 years of experience in Human Resources administrative, Commercial, or related experience required, preferably from a global, HR, or Customer Service Center environment.
  • Must be able to maintain confidentiality and use confidential information appropriately.
  • High School diploma or equivalent experience in a related field required.
  • Ability to work an 8-hour shift, expected to be scheduled between 7AM to 8PM central time, Monday through Friday, with flexibility when required.
  • Fluency in English and Spanish required. Brazilian Portuguese is a plus but not required.
  • Experience with Workday HR/payroll or other SaaS payroll and ServiceNow or other case management/knowledgebase tools strongly preferred.
  • Strong relationship skills with ability to build and maintain effective collaborations.
  • Skilled in process improvements and problem solving, taking initiative to own work projects/tasks and share knowledge with other associates.
  • Excellent planning, time management, prioritization, and follow-up skills.
  • Exceptional communication and customer service skills, capable of interpreting and conveying complex information clearly, with minimal grammatical/mathematical errors to all levels and in English.

How We Get Things Done

At Warner Bros. Discovery, our guiding principles are the core values by which we operate and are central to how we get things done. We are committed to creating a workplace culture that is inclusive, diverse, and respectful of all individuals. We believe in the importance of teamwork, innovation, and continuous learning, and we strive to create an environment that supports the growth and development of our employees.

  • HR Employee Services Specialist

    hace 1 semana

    Xico, México Kellanova A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced HR Employee Services Specialist to join our team at Kellanova. As a key member of our Human Resources department, you will play a critical role in ensuring the end-to-end HR Employee Services for all employees are performed according to regional policies, local legislation, SLA, and statutory...

  • Senior Consultant

    hace 1 semana

    Xico, México Capgemini A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Consultant to join our team at Capgemini. As a Senior Consultant, you will be responsible for providing functional and technical consulting services to clients in the Employee Central, Time Off, and Time Sheet module of SAP SuccessFactors.Key ResponsibilitiesFunctional and technical consulting for clients in...

  • HR Services Specialist

    hace 2 días

    Xico, México Rockwell Automation A tiempo completo

    Job Title: HR Services SpecialistRockwell Automation is a global technology leader dedicated to helping manufacturers improve productivity, sustainability, and agility. We're a company that values our employees and strives to create a work environment that fosters innovation and collaboration.Job Summary:We're seeking an HR Services Specialist to join our...

  • Senior Talent Acquisition Specialist

    hace 1 semana

    Xico, México Park Senior Villas Chandler A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Talent Acquisition Specialist to join our team at Park Senior Villas Chandler. As a key member of our recruitment team, you will be responsible for driving the success of our talent acquisition efforts and ensuring that we attract and engage the best talent in the industry.Key ResponsibilitiesManage talent...

  • Senior Transaction Services Manager

    hace 7 días

    Xico, México Citi A tiempo completo

    About the RoleCiti is seeking a highly experienced Senior Transaction Services Manager to join our team. As a key member of our Operations team, you will be responsible for managing multiple teams and overseeing the end-to-end delivery of our Transaction Services.Key ResponsibilitiesProvide strategic support to our Treasury and Trade services, Securities,...

  • Manager, Employee Services, Us

    hace 1 semana

    Xico, México Warner Bros Careers A tiempo completo

    About Warner Bros. CareersWarner Bros. Careers is a leading entertainment and media company that offers a wide range of career opportunities in various fields. Our company is committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive.Job SummaryWe are seeking a highly skilled and experienced Manager,...

  • Senior Cloud Solutions Specialist

    hace 1 semana

    Xico, México Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Cloud Solutions Specialist to join our team at Amazon. As a Senior Cloud Solutions Specialist, you will be responsible for leading the development and execution of go-to-market strategies for AWS' Storage services in LATAM.Key Responsibilities:Thought Leadership - Evangelize AWS Storage...

  • Employee Inquiry Specialist

    hace 1 semana

    Xico, México Nissan A tiempo completo

    Job SummaryNissan is seeking a highly skilled and experienced Employee Inquiry Specialist to join our team. As an Employee Inquiry Specialist, you will be responsible for providing exceptional customer service to Nissan employees, handling inbound calls, and resolving employee inquiries in a timely and professional manner.Key ResponsibilitiesHandle inbound...

  • Employee Services Workday Associate

    hace 7 días

    Xico, México Netflix A tiempo completo

    At Netflix, we're looking for a highly skilled Workday HR Associate to join our Talent and Recruiting team in Mexico City. As a key member of our HR Shared Services team, you will be responsible for ensuring the accuracy of employee data through the management of employee systems and processes.**Key Responsibilities:**• Ensure the accuracy of employee data...

  • HR Services Specialist

    hace 1 semana

    Xico, México Rockwell Automation A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced HR Services Specialist to join our team at Rockwell Automation. As a key member of our Human Resources Shared Service Center, you will provide expert consultation and case resolution for HR-related inquiries and requests.Key ResponsibilitiesProvide human resources consultation and case resolution for...

  • Senior Operations Specialist

    hace 7 días

    Xico, México Hsbc A tiempo completo

    About the RoleThe Collateral Examination Unit is a critical component of HSBC's risk management strategy, responsible for evaluating the performance of assets pledged as collateral in support of lending portfolios. As a Senior Operations Specialist, you will play a key role in supporting the operation of this unit, ensuring the timely and accurate completion...

  • Senior Digital Experience Application Development Specialist

    hace 1 semana

    Xico, México Mmc Corporate A tiempo completo

    Employee Resource GroupsAt Mmc Corporate, we believe in fostering a culture of inclusivity and diversity. Our employee resource groups provide a platform for employees to connect with like-minded individuals, access leadership opportunities, and engage with industry counterparts. This enables us to:Develop a diverse and inclusive workforceEnhance employee...

  • Senior Infrastructure Engineering Specialist

    hace 1 semana

    Xico, México Novartis A tiempo completo

    About the Role:We are seeking an experienced IT professional to join our dynamic team as a Senior Infrastructure Engineering Specialist. In this role, you will work closely with our Architecture, Security, and Operations teams to design, implement, and manage IT infrastructure projects.Main Responsibilities:Represent the Infrastructure Engineering team to...

  • Operations Senior Specialist

    hace 1 semana

    Xico, México Msd A tiempo completo

    **Job Overview**:The Senior Operations Specialist will collaborate with the Operations team at MSD to manage medical affairs events, develop scientific content for medical interactions, and control expenses for the area.**Key Responsibilities**:Collaborate with Operations managers to manage medical affairs eventsDevelop and manage scientific content for...

  • Senior GTM Specialist Solutions Architect

    hace 1 día

    Xico, México Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Senior GTM Specialist Solutions Architect to join our Worldwide Specialist Organization (WWSO) Data & AI GTM LATAM team at Amazon. As a key member of our team, you will play a critical role in helping customers achieve their full potential by positioning AWS as the cloud provider of choice.Key...

  • Senior Payroll Specialist

    hace 1 semana

    Xico, México Qualtrics A tiempo completo

    About This RoleWe are seeking a highly motivated and detail-oriented Payroll Specialist to join our team at Qualtrics. As a Payroll Specialist, you will play a critical role in ensuring the accuracy and timeliness of payroll processing for our employees across the Americas.Key ResponsibilitiesAssist and support payrolls in the Americas, including the U.S.,...

  • Senior Technical Support Specialist

    hace 1 día

    Xico, México Ntt Data A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our team at NTT DATA Services. As a key member of our technical support team, you will be responsible for providing advanced technical support to our clients.Key ResponsibilitiesProvide in-depth technical support for complex issues, including detailed analysis, code fixes,...

  • Hr Advisory Specialist

    hace 1 día

    Xico, México Hsbc A tiempo completo

    Role PurposeWe are seeking an experienced professional to support people managers and employees in navigating complex people challenges across the spectrum of HR Services with advice to help resolve the challenges.Key responsibilities include relationship managing and co-ordinating support for enquiries that touch multiple areas of HR, identifying and...

  • Senior Development Specialist

    hace 1 semana

    Xico, México Sony Pictures Entertainment, Inc A tiempo completo

    Job Description:**Senior Specialist, Original Development Role Summary**Sony Pictures Television is currently seeking a talented employee within Production for performing the role of Senior Specialist, Original Development for Latin America and USH markets. The position will be based in a dynamic and creative environment.**Key Responsibilities:**Oversee the...

  • Delivery Specialist Advisor

    hace 7 días

    Xico, México Ntt Data Services A tiempo completo

    About the RoleWe are seeking a highly skilled Delivery Specialist Advisor to join our team at NTT DATA Services. As a key member of our organization, you will play a critical role in ensuring the successful delivery of complex technical projects.Key ResponsibilitiesCollaborate with stakeholders to prioritize and manage project backlogs, ensuring timely and...