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Customer Experience Product Education Specialist

hace 2 meses

Ciudad de México, Ciudad de México Maryruth'S A tiempo completo
About the Role

We are seeking a highly skilled Customer Experience Product Education Lead to join our team at MaryRuth Organics. As a key member of our Customer Experience team, you will play a critical role in developing and maintaining evergreen reference materials, researching and creating educational content, and collaborating with cross-functional teams to ensure accurate and compliant product information.

Key Responsibilities
  • Support the development and maintenance of evergreen reference materials, including templates, glossary terms, and product databases.
  • Research and create educational content, including articles, videos, and presentations, to support customer education and product knowledge.
  • Collaborate with Product Development and Compliance teams to ensure accurate and compliant product information.
  • Develop and implement training programs to educate customers and internal stakeholders on product features and benefits.
  • Conduct regular audits to ensure compliance with internal and regulatory standards.
Requirements
  • Strong written and verbal communication skills, with the ability to present complex information to various audiences.
  • One to three years of experience in a related field, preferably in the vitamins and supplements industry.
  • Ability to work collaboratively and cross-functionally, as well as effectively in solo work.
  • Strong analytical and problem-solving skills, with the ability to develop solutions to meet customer needs.
  • Technical proficiency and willingness to learn and adapt to new systems.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunity to work with a fast-growing startup with a small, unified team.
  • Employee and immediate-family discount on all products.