Lead CRM Transformation Specialist

hace 9 horas


Ciudad de México, Ciudad de México Rockpoint Legal Funding A tiempo completo
Job Description

At Rockpoint Legal Funding, we are seeking a highly skilled Lead CRM Transformation Specialist to join our team. As a key member of our technology department, you will play a crucial role in driving the successful implementation and integration of our Customer Relationship Management (CRM) system.

The ideal candidate will possess a strong background in project management, with a focus on CRM implementations. You will be responsible for leading cross-functional teams, managing full project lifecycles, and ensuring seamless adoption of our CRM solution.

  • Define project scope, goals, and deliverables, developing clear project plans and timelines.
  • Oversee the full project lifecycle for CRM implementations, ensuring adherence to budgets, schedules, and resource allocations.
  • Conduct risk assessments and create mitigation plans to ensure smooth project execution and successful outcomes.
ResponsibilitiesProject Management
  • Manage all phases of the project lifecycle, from planning to implementation and post-go-live support.
  • Coordinate cross-functional teams and act as the primary liaison between business stakeholders and technical teams.
Product Management
  • Collaborate with stakeholders to capture and prioritize requirements, translating business needs into actionable project steps.
  • Act as the product owner in agile processes, managing backlogs and sprint goals.
Stakeholder & Change Management
  • Serve as the primary point of contact for updates and feedback between technical teams and business stakeholders.
  • Develop and execute change management plans, including user training, documentation, and support.
Technical Leadership
  • Guide the implementation of CRM solutions, including integration with existing systems and data migration processes.
  • Identify opportunities to enhance CRM system usability and efficiency.
Qualifications
  • Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
  • 5+ years of experience in project management with a focus on CRM implementations.
  • PMP, CPM, or PRINCE certification strongly preferred.
  • Proficiency in project management software (e.g., MS Project, Asana, or JIRA).
Estimated Salary: $120,000 - $180,000 per year

Rockpoint Legal Funding offers a comprehensive benefits package, including paid time off, paid holidays, and opportunities for career growth and development. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply.



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