Lead CRM Transformation Specialist
hace 9 horas
At Rockpoint Legal Funding, we are seeking a highly skilled Lead CRM Transformation Specialist to join our team. As a key member of our technology department, you will play a crucial role in driving the successful implementation and integration of our Customer Relationship Management (CRM) system.
The ideal candidate will possess a strong background in project management, with a focus on CRM implementations. You will be responsible for leading cross-functional teams, managing full project lifecycles, and ensuring seamless adoption of our CRM solution.
- Define project scope, goals, and deliverables, developing clear project plans and timelines.
- Oversee the full project lifecycle for CRM implementations, ensuring adherence to budgets, schedules, and resource allocations.
- Conduct risk assessments and create mitigation plans to ensure smooth project execution and successful outcomes.
- Manage all phases of the project lifecycle, from planning to implementation and post-go-live support.
- Coordinate cross-functional teams and act as the primary liaison between business stakeholders and technical teams.
- Collaborate with stakeholders to capture and prioritize requirements, translating business needs into actionable project steps.
- Act as the product owner in agile processes, managing backlogs and sprint goals.
- Serve as the primary point of contact for updates and feedback between technical teams and business stakeholders.
- Develop and execute change management plans, including user training, documentation, and support.
- Guide the implementation of CRM solutions, including integration with existing systems and data migration processes.
- Identify opportunities to enhance CRM system usability and efficiency.
- Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
- 5+ years of experience in project management with a focus on CRM implementations.
- PMP, CPM, or PRINCE certification strongly preferred.
- Proficiency in project management software (e.g., MS Project, Asana, or JIRA).
Rockpoint Legal Funding offers a comprehensive benefits package, including paid time off, paid holidays, and opportunities for career growth and development. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply.
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