Air Import Specialist
hace 3 días
Job Title: Air Import Agent
Job Summary:
We are seeking a highly skilled and organized Air Import Agent to join our team at Expeditors. As an Air Import Agent, you will be responsible for ensuring the timely and accurate movement of freight and information, while promoting exceptional customer service within the Air Imports area.
Key Responsibilities:
- Proactively monitor key metrics to achieve expected results, including customer loyalty, operational performance, service provider management, data quality, security, health and safety, and compliance.
- Ensure accurate and timely data entry into Expeditors' system, per Operational Performance Standards (OPS).
- Develop a professional relationship with customers, ensuring that all of their shipments are received on a timely manner, showing that we are taking care of their interests at all times.
- Keep customers properly and timely informed about the status of their shipments, answering all customer requirements within one hour.
- Proactively interact with customers, providing professional advice and/or suggestions to different alternatives that will facilitate shipment processing.
- Contribute to maintain good relationships with all internal and external suppliers/service providers (Broker, Air lines, trucking companies and others involved).
- Understand and support our service provider management processes and procedures.
- Properly escalate issues to immediate supervisor and/or manager, or any other required team with the adequate expertise.
- Understand and execute according to all compliance requirements at all times, following all applicable regulations for Expeditors and the US government.
Requirements:
- 6 months to 1 year of experience in a similar position, or equivalent combinations of education and experience.
- Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results.
- Solving problem-oriented.
- Pro-active.
- Strong organizational skills.
- Good computer skills (Microsoft Office).
- Advance English (Written and spoken).
- Understanding of air import process (Preferred).
- TSA certified (Preferred).
- Hazardous materials certification (Preferred).
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