Customer Experience Architect

hace 3 días


Xico, México Airespring A tiempo completo

AireSpring, a leading provider of Cloud Communications and Managed Connectivity Solutions, offers an exceptional opportunity for a skilled Customer Experience Architect to lead the evolution of its innovative AI-based ITSM customer portal, AIreCONTROL. This cutting-edge platform provides seamless access to information, resources, and support, enhancing the overall user experience.

Key Responsibilities
  • Design and implement intuitive user interfaces, critical operational data, and customer experience-enhancing applications for AIreCONTROL.
  • Lead the development and implementation of new features, enhancements, and functionality for AIreCONTROL, ensuring alignment with business objectives and customer needs.
  • Collaborate with cross-functional teams, including IT, product management, engineering, and customer support, to gather requirements and prioritize development efforts.

As a visionary leader, you will be responsible for maximizing customer satisfaction with AIreCONTROL. To achieve this, you will:

  • Conduct user research, surveys, and feedback analysis to understand customer and partner needs and preferences.
  • Implement user interface enhancements, navigation improvements, and content updates to optimize the portal's effectiveness.
  • Ensure the portal's reliability, security, and performance through regular monitoring, testing, and maintenance activities.
Content Management and Stakeholder Engagement
  • Oversee the creation, organization, and maintenance of content within AIreCONTROL, ensuring accuracy, relevance, and completeness.
  • Serve as the primary point of contact for internal stakeholders and external partners involved in the customer portal initiative.
  • Foster strong relationships with customers to solicit feedback, gather requirements, and ensure their needs are represented in portal development efforts.
Analytics and Reporting
  • Establish key performance indicators (KPIs) and metrics to measure the effectiveness and usage of the customer portal.
  • Monitor portal analytics, user behavior, and trends to identify areas for improvement.
About AireSpring

AireSpring is a privately held, debt-free company renowned in the industry for delivering a broad range of innovative cloud communication and connectivity solutions at competitive rates. Our commitment to exceptional user experiences has earned us numerous third-party industry awards, solidifying our position as a leader in the field.

Salary Information

The estimated annual salary for this role is $120,000 - $150,000, depending on experience and qualifications.



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