Digital Infrastructure Support Specialist
hace 4 semanas
At Monks, we are seeking a highly skilled Digital Infrastructure Support Specialist to join our team in Mexico City.
The ideal candidate will have a strong background in IT and be able to provide top-notch support for our global production hubs. We are looking for a proactive individual who is ready to take on new challenges and ensure the smooth operation of our digital infrastructure.
About the Role
We need someone with hands-on experience in installing and configuring computer hardware, software, and networking systems. Additionally, the successful candidate will be responsible for repairing and replacing equipment as necessary.
Key Responsibilities
- System Installation & Configuration: Install and configure all computer hardware, software, and networking systems at our office; repair and replace equipment as necessary.
- First-Line Support: Handle incoming issues and requests from our team members, providing troubleshooting support and efficiently setting up new colleagues.
- User Management: Manage user accounts and oversee the printer network to ensure seamless operations.
- Security Compliance: Monitor, manage, and report on all security processes and policies related to health and security.
Required Experience
- Customer Service Background: 1+ years of experience in customer service (IT-related experience is a plus).
- Technical Proficiency: Knowledge of Windows, Mac, and Linux operating systems.
- Language Skills: Intermediate English (B1/B2) is desirable.
Additional Information
This is a 100% in-person role, so punctuality and time management are essential for success. We offer a competitive salary of $50,000 - $60,000 per year, depending on experience. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional IT support, please submit your application. Estimated Salary: $55,000/year.
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