Senior Business Analyst

hace 1 semana

Torreón, Coahuila de Zaragoza, México Tyson Foods A tiempo completo

Job Summary:

We are seeking a highly skilled Senior Business Analyst to join our team at Tyson Foods. As a Senior Business Analyst, you will play a critical role in aligning with business stakeholders to elicit, analyze, and document customer needs into well-organized business requirements that technical individuals can comprehend.

Key Responsibilities:

  • Project Delivery and Process Optimization: Support the execution of projects using the Tyson Agile project methodology.
  • Requirements Gathering: Elicit, analyze, and document functional and technical requirements or user stories.
  • Configuration and Testing: Perform configuration within a variety of software packages, develop test plans for given software releases, and develop and execute unit, system, and integration test cases.
  • Business Relationship Building: Cultivate strong business relationships by demonstrating an understanding of related processes, requirements, systems, and terminology.
  • Process Improvement: Maintain awareness of best practices, including processes and technology, and identify opportunities for improvement of existing functionality.
  • Tool Development: Develop, use, or research new tools that improve the delivery of solutions to customers.
  • Team Support: Provide guidance and feedback to more junior analysts within the same team area, support the creation, maintenance, and quality of systems that support key customer business processes.
  • Collaboration: Collaborate with functional end-users, vendors, and IT peers to support applications, system integrations, and capabilities as needed.
  • Documentation: Document and maintain support procedures and information as needed to maintain a positive support level.
  • Service Level Agreements: Focus on delivering support efforts within established service level agreements to ensure department key performance indicators are met.

Requirements:

Education:

  • College degree in Computer Science, Information Systems, or other technical area.
  • Excellent English communication skills.

Experience:

  • +4 years of IT experience.

Computer Skills:

  • Advanced general computer skills required.
  • Must be proficient in Microsoft Excel, Word, and PowerPoint.
  • Basic knowledge of JIRA, HP Quality Center, and Remedy is a plus.

Communication Skills:

  • Ability to effectively communicate both written and verbally with customers, peers, and management required.
  • Strong interpersonal and customer service skills required.
  • Must be able to work cooperatively and effectively in a team environment.

Special Skills:

  • Advanced troubleshooting skills.
  • Ability to lead and mentor junior team members through requirements gathering, business process mapping, and system analysis.
  • Basic project management skills preferred.

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