Procurement Operations Team Lead
hace 4 días
We are seeking a highly skilled and experienced Procurement Operations Team Lead to join our team at Baxter. As a key member of our global procurement organization, you will be responsible for ensuring effective and efficient operations of our service center. This role will involve overseeing a team of professionals, ensuring all requests are addressed in a timely and professional manner, and implementing strategies to improve end user satisfaction.
Main Responsibilities:
• Define and uphold a governance model and process to ensure compliance with policies and standards across Baxter globally.
• Support end users of procurement processes and systems globally.
• Assist with the development, testing, and implementation of new technologies and upgrades of existing technologies, including ERP and Coupa upgrades & electronic catalogues.
• Monitor and evaluate the performance of the team to ensure customer service standards are met.
• Identify areas for process improvement and implement changes to ensure the team is providing the best service to our end user community.
• Manage escalations and ensure any issues are resolved in a timely manner.
• Identify issues, analyze the root cause, and develop effective solutions to ensure customer satisfaction.
• Troubleshoot and resolve complex technical issues.
• Actively oversee day-to-day transitional tasks.
About Us:
Baxter is committed to revolutionizing kidney care and other vital organ support. We believe in the importance of innovation, collaboration, and customer satisfaction. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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