Operations Manager

hace 2 semanas


Ciudad de México, Ciudad de México Rappi A tiempo completo
About Rappi

Rappi is a leading Latin American technology company that aims to revolutionize the way people live, work, and interact with each other. As a company, we are committed to innovation, customer satisfaction, and employee growth.

Job Description

We are seeking an experienced Operations Manager - Territory Performance to join our team. The successful candidate will be responsible for ensuring the performance and functioning of live operations and plans in our territories.

Key Responsibilities
  • Optimize Territory Performance: Identify opportunity patterns and execute action plans to reduce order loss, maintain a cancellation rate below 2%, and ensure sufficient supply in cities.
  • Support Rappitenderos: Provide close support to Rappitenderos, contributing ideas and execution to improve operational performance.
  • Monitor Performance Indicators: Analyze and monitor the area's performance indicators to measure the effectiveness of improvements.
  • Acquisition and Retention: Follow up on the acquisition and retention of Rappitenderos to ensure business growth.
  • Operational Management: Ensure that all operations are carried out profitably and improve operational management systems, processes, and best practices.
  • Strategic Objectives: Formulate strategic and operational objectives to drive business growth.
  • Financial Management: Review the budget and use it to improve profitability.
  • Team Management: Train and supervise staff to ensure they have the necessary skills and knowledge to perform their duties.
  • Quality Improvement: Find ways to increase quality and ensure that all operations meet the company's standards.
Requirements
  • Education: Bachelor's degree in a relevant field.
  • Experience: Minimum of 2 years in the operations area.
  • Skills: Team management and leadership skills, ability to understand and adapt to different contexts and scenarios, analytical thinking, customer orientation, data management and analysis, and decision-making.
  • Software: Proficiency in Excel, Google Sheets, PBI, SQL / Snowflake (desirable).
What We Offer

Rappi offers a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.



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