Change Operations Manager

hace 6 horas


Ciudad de México, Ciudad de México myGwork A tiempo completo
Unlock Your Potential as a Change Operations Manager

Join myGwork, an inclusive employer and a member of the LGBTQ+ business community, in this exciting opportunity to drive continuous performance improvements and support key site initiatives.

About the Role

The Change Operations Manager is a critical member of the Fulfillment Center's leadership team, responsible for driving continuous performance improvements and supporting key site initiatives. In this role, you will manage a team of learning and quality managers, ensuring their work is closely aligned to meet the evolving needs of internal customers.

Key Responsibilities

  • Develop and implement process improvements to drive safety, quality, productivity, and customer experience.
  • Manage the Inventory Control and Quality Assurance (ICQA) and Learning departments, ensuring compliance with policies and standards.
  • Build strong partnerships across operations, support teams, senior leadership, and external stakeholders to drive positive impacts on key metrics.
  • Conduct site walk-throughs to identify areas for process improvement and safety enhancements.
  • Develop and implement strategic plans to maintain and improve performance, using available data and tools.
  • Chair a bi-weekly change management / continuous improvement meeting, including all stakeholders.

Requirements

  • A completed Bachelor's Degree.
  • 5+ years of related experience including quality control, data analysis, change management, team building and leading with and without authority.
  • Relevant experience in people management and development.
  • Spanish and English Fluent.

What We Offer

As a Change Operations Manager at myGwork, you will have the opportunity to work with a diverse team, drive continuous improvement, and make a meaningful impact on the business. If you are a motivated and results-driven individual with a passion for process improvement, we encourage you to apply.



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