Operations Support Specialist
hace 3 días
Job Overview
The Ops Support Associate 2 is an entry-level position responsible for providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.
Main Responsibilities:
Identify, analyze, and solve key issues of assigned areas and deliver supporting documents to corresponding teams.
- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard, providing constant and clear communication regarding local policies and processes.
- Execute and monitor processes and data, ensuring efficiency and client satisfaction.
- Organize, develop, and maintain Continuity of Business, Resolution planning, and Business Review Templates.
- Monitor requirements related to compliance with Corporate Policies.
- Implement corrective actions derived from MCA reviews and other control entities.
- Provide exceptional client experience while fulfilling clients' necessities, measured by specific metrics.
Qualifications:
2-5 years of relevant experience,
- Proficient in Microsoft Office,
- Consistently demonstrates clear and concise written and verbal communication skills,
- Ability to work in a fast-paced and changing environment,
- Analyze data and solve problems,
- Proven organizational and time management skills.
Education:
Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Estimated Salary: $60,000 - $80,000 per year, depending on location and experience.
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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