Global Technical Support Specialist

hace 9 horas


Monterrey, Nuevo León, México Interprefy A tiempo completo

At Interprefy, we're looking for a skilled Global Technical Support Specialist to join our Operations and Client Delivery Department. This dynamic team of over 50 passionate individuals from across the globe is continuously growing and bringing a wealth of diverse expertise to the table.

We work collaboratively to support our partners and clients around the world, united by a shared goal of exceptional service. The Remote Support Team acts as the technical backbone for our events, providing essential support to interpreters, speakers, and attendees.

The Global Technical Support Specialist position requires a basic technical level of knowledge of Remote Simultaneous Interpreting (RSI) and videoconferencing software. You'll be responsible for supervising events, troubleshooting issues, and monitoring the equipment of event users.

Key responsibilities include:

  • Providing technical assistance to end-users
  • Assisting in the maintenance of technical equipment and systems
  • Actively participating in training sessions and workshops

To succeed in this role, you'll need:

  • A Bachelor's degree and a minimum of 2 years of related experience
  • Basic understanding of technical systems, equipment, or software relevant to videoconference platforms
  • Excellent customer service and communication skills

This is a full-time, permanent position with a salary range of $13,583.18 per month. If you're passionate about delivering exceptional service and have a strong willingness to learn, develop new skills, and grow in the technical field, we encourage you to apply.



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