Payment Support Specialist

hace 3 semanas


Ciudad de México, Ciudad de México EVO Payments Mexico, S. de R.L. de C.V. A tiempo completo

About EVO Payments Mexico

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EVO Payments Mexico, S. de R.L. de C.V. makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

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Job Summary

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We are seeking a Payment Support Specialist to join our dynamic team in Mexico. As a Payment Support Specialist, you will be responsible for responding to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.

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About the Role

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This is a unique opportunity to work in a fast-paced environment and develop your skills in customer service, problem-solving, and communication. You will have the chance to build relationships with customers, understand their needs, and provide tailored solutions to resolve their issues.

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Responsibilities

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  • Respond to customer inquiries via various channels, including telephone, email, SMS, and Chat.">
  • Analyze customer service needs and communicate effectively with service and technical departments.">
  • Maintain detailed knowledge of company products and services.">
  • Enter required data into client-provided systems and databases.">
  • Determine basic reasons for customer issues using a decision tree and escalate or refer unresolved grievances to more experienced representatives.">
  • Begin to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients.">
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Requirements

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  • High School Diploma or Equivalent.">
  • Typically no relevant experience required.">
  • Skills/Knowledge: Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.">
  • Job Complexity: Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes.">
  • Supervision: Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments.">
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What We Offer

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We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, plus benefits, and opportunities for professional growth and development.

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How to Apply

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If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.

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The estimated salary range is based on national averages and may vary based on location and other factors. The actual salary offered will depend on the candidate's qualifications and experience.



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