Business Process Specialist

hace 2 meses


Miguel Hidalgo, Ciudad de México Colgate-Palmolive A tiempo completo

About this role:

We’re seeking a skilled Digital Commerce Product Analyst to support our ecommerce platforms across various business models.

Key responsibilities:

  • Support Product Managers in defining and prioritizing a well-defined roadmap for digital commerce sites with internal stakeholders.
  • Support Product Team in delivering product enhancements as defined by the Product Manager's Roadmap.
  • Responsible for defining the release process and coordinating all activities to help build the product/site.
  • Elicit requirements using interviews, document analysis, requirement workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Work with IT, UX and business team stakeholders to groom functional and design requirements on major features.
  • Develop user stories, technical requirements, process flow diagram and relationship diagrams such as flow charts.
  • Responsible for ensuring user stories are tested, completed, and deployed.
  • During feature definition, help define success metrics and design event-based analytics implementation by working with the development team. Post launch, evaluate the feature using these analytics and collaborate with Product Managers to inform subsequent feature iterations.
  • Collaborate with product manager and technical leads in maintaining plan integration and ensuring the overall achievement of product objectives.
  • Promote adherence to project documentation.
  • Ensure site experience and design is consistent with the Colgate brands and legal requirements.
  • Lead a scrum team during stand up calls and drive completion of committed user stories in a sprint.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, Mathematics, Engineering or similar degree.
  • 1+ years of experience as a Product Manager and/or 2+ years in IT Business Analyst or Product Owner role.
  • Experience with Digital Commerce platforms such as Commerce Cloud, Magento, Salesforce, Shopify, Big Commerce, etc.
  • Working on Agile/SCRUM development teams.
  • A functional understanding of front-end technologies such as HTML, CSS, JavaScript, React, etc.
  • Clear, concise and user-friendly interpersonal skills to easily transmit your ideas to any audience.
  • Self-motivated with strong organization and communication skills.
  • Ability to work on numerous assignments at one time with proven follow-through, attention to detail and dedication to business partnership.
  • Comfortable navigating ambiguity - in business requirements, technology options and product / site direction.
  • Understanding of standard QA practices to ensure core quality gates are being observed.
  • Ability to adapt and grow within a dynamic work environment with supportive team culture.

Preferred qualifications:

  • Experience in Google Analytics (or similar).
  • Knowledge of collaborative tools like Jira, Confluence, or similar.
  • Experience with web development / architecture a plus.
  • Leveraging User Centric Design and applying User Experience concepts.
  • Experience in B2B technology a plus.
  • You have experience collaborating with a cross-functional team and are a team-player.
  • You are a strategic thinker with strong critical and analytical skills.
  • You have excellent project/process management and prioritization skills.
  • You have excellent written and verbal communications skills with experience and comfort working closely with all levels of an organization.
  • Bachelor's or equivalent work experience in product management and/or engineering.


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