IT Support and Infrastructure Technician

hace 1 mes


Tijuana, Baja California, México North American Production Sharing, Inc. A tiempo completo

Company Overview:
North American Production Sharing, Inc. is a prominent player in the manufacturing sector, specializing in the production of kitchen cabinetry across the United States. We leverage cutting-edge technology to drive our operations, believing that data-centric organizations will lead the industry. Our commitment to innovation positions us as a high-tech leader, and we are eager to enhance our team with skilled professionals in the IT domain.

Position Summary:
As a Desktop Support and IT Infrastructure Specialist, you will play a crucial role in ensuring the smooth operation of our IT systems and providing exceptional support to our users.

Key Responsibilities:

  • Address and resolve basic technical issues and support requests submitted through our Service Desk portal and via phone.
  • Maintain clear communication with users throughout the ticket resolution process.
  • Conduct routine technical support and maintenance tasks.
  • Adhere to established standards and procedures for all assigned tasks.

Required Knowledge:

  • Proficient understanding of Microsoft Windows and Office 365 suite, as well as Active Directory.
  • Familiarity with computer hardware and software applications.

Essential Skills:

  • Ability to convey technical information to users in an easily understandable manner.
  • Proficient in multitasking within a dynamic environment while managing time effectively.
  • Accountability for software maintenance and the implementation of new features and enhancements.
  • Open-mindedness towards challenges and willingness to propose innovative solutions.
  • Capability to follow established workflows and setups.


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