EUC Desktop Support Specialist
hace 4 semanas
Job Summary:
EUC Desktop Support is a critical role within Iron Systems, responsible for managing desktop devices and providing exceptional support to our users. As a Desktop Infrastructure Technician, you will be the primary point of contact for all desktop-related issues, ensuring that our devices are running smoothly and securely.
Key Responsibilities:
- Manage desktop device incidents through to resolution, ensuring minimal downtime and maximum user productivity.
- Provide standard and approved hardware and software support for desktop devices, including patch updates and hardware replacements.
- Monitor security profiles and anti-virus software on all desktop devices and take appropriate action in the event of non-compliance with security requirements.
- Collaborate with the IT team to identify and advise customers on potential user training requirements and automation opportunities.
Requirements:
- Knowledge and experience with Windows 7 operating system.
- Good understanding of Active Directory and service management tools, such as ServiceNow.
- Experience with remote support tools and MS Office applications.
- Associate degree or equivalent in electronics required; Bachelor's degree preferred.
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