EUC Desktop Support Specialist

hace 4 semanas


Tijuana, Baja California, México Iron Systems A tiempo completo

Job Summary:

We are seeking a skilled Desktop Support Technician to join our team at Iron Systems. As a Desktop Support Technician, you will be responsible for providing top-notch support for our desktop devices, including hardware, software, and connectivity issues.

Key Responsibilities:

  • Manage desktop device incidents through to resolution, ensuring minimal downtime and maximum productivity.
  • Provide standard and approved hardware and software support and maintenance on Desktop Devices for their entire lifecycle.
  • Support, manage, optimize, and maintain the configuration and installation of the Desktop, including patch updates, hardware replacements, and spares provided by vendor.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
  • Provide VIP support for desk-side issues per contract and be the point of contact at the site for all IT-related issues if no other IT support team is available.

Requirements:

  • Knowledge and experience on Windows 7 OS.
  • Good to have – knowledge in AD and smart hands and feet support.
  • Good to have – knowledge and experience of supporting MAC devices and tablets.
  • Experience with a service management tool – ServiceNow.
  • Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
  • It is preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.
  • Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's degree is preferred.


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