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We are seeking a highly skilled and motivated IT Support Junior to join our team at HRPV Mexico. As an IT Support Junior, you will play a critical role in providing technical assistance to our users, ensuring the smooth operation of our systems and equipment.
Key Responsibilities- Provide technical support to users via phone, email, or in-person
- Troubleshoot hardware and software issues, including network connectivity problems
- Assist with the installation and configuration of devices
- Document and follow up on incidents reported by users
- Perform preventive maintenance tasks on computing equipment
- Update software and operating systems according to company policies
- Manage hardware and software inventories
- Maintain accurate records of incidents, solutions, and procedures
- Generate periodic reports on the status of technical support and common incidents
- Contribute to the creation and updating of manuals and user guides
- Technical skills and knowledge of hardware and software
- Basic network knowledge (TCP/IP, DNS, DHCP)
- Experience with technical support
- Strong customer service skills
- Adaptability and continuous learning
- Teamwork orientation
- Advanced English level (B2-C1)
- Competitive monthly salary ranging from 12,000 MXN to 13,000 MXN, based on experience and English proficiency
- Mexican law benefits including IMSS, paid vacations according to law, and Christmas bonus
- Working schedule from Monday to Friday
- Opportunities for professional development and growth
- Paid training: You receive your full salary from day one
- Discounts at select establishments including coffee shops, gyms, spas, and much more
- Professional growth opportunities: Our company is constantly expanding, and we are always looking to promote internal talent
- Inclusive environment: Everyone is welcome We do not discriminate based on appearance or preferences. We believe in creating a diverse and supportive workplace where everyone can thrive
