Reception Services Expert
hace 6 días
Job Overview
Hilton Worldwide, Inc. is seeking a Reception Services Expert to provide exceptional reception services for our guests. This role involves contributing to the overall guest experience from check-in through check-out and ensuring seamless audit procedures.
What You'll Be Doing
- Provide efficient reception services, including check-in/check-out and complete audit procedures as required.
- Maintain effective communication with guests and hotel staff to ensure a positive experience.
- Actively participate in training programs to enhance skills and knowledge.
- Demonstrate expertise in hotel room categories, rates, packages, and promotions.
- Maximize room occupancy by promoting hotel services and facilities.
- Familiarize yourself with hotel credit policies and adhere to security, fire regulations, and health and safety legislation.
- Collaborate with other departments to achieve common goals.
About You
- Previous experience in a customer-focused industry (hotel or hospitality-related).
- Completed high school certificate or equivalent.
- Possess a positive attitude, excellent communication skills, and commitment to delivering top-notch customer service.
- Able to work independently and as part of a team.
- Competent level of IT proficiency.
Benefits
Hilton Worldwide, Inc. offers a dynamic work environment, competitive salary, and opportunities for growth and development. As a Reception Services Expert, you will be working in a fast-paced setting with a global brand that values innovation, teamwork, and excellence.
Salary: $25,000 - $35,000 per annum, depending on location and experience.
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