Digital Engagement Expert for SAP Enterprise Cloud Services
hace 3 días
**About Us**
SAP SE, a leading provider of enterprise software solutions, is looking for an experienced Digital Engagement Expert to join our team. We are a collaborative and passionate organization that enables customers to bring out their best.
Company Overview:
We are focused on building the foundation for tomorrow and creating a workplace that values collaboration, flexibility, and purpose-driven work. Our company culture emphasizes learning and development, recognition, and benefits for our employees.
About the Role:
The Digital Engagement Expert will be responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services. The primary focus will be on SAP S/4HANA private cloud edition deliverables.
Key Responsibilities:
- Support sales-to-delivery handover and customer onboarding to SAP Enterprise Cloud Services.
- Initiate digital service kick-offs for customers.
- Contribute to onboarding/transitions of customers to ECS.
- Support critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams, and SAP Product Support.
- Execute technical feasibility studies/solution reviews (if applicable).
- Contribute to customer release and maintenance activities.
- Support customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
- Execute and support problem management and continuous improvement.
- Review SLA service credit cases.
- Support commercial change requests.
- Contribute to liaison with different SAP stakeholders to ensure customer success.
Requirements:
The ideal candidate will have a strong background in engineering or a related field, with at least 4+ years of experience as an SAP technical consultant, including 2+ years in a customer-facing role. Proficiency in IT Service Management, SAP Basis, and SAP Applications is required. Experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers is also necessary.
Benefits:
This role offers a competitive salary, estimated around $120,000 per year, depending on location and experience. Additionally, we provide a comprehensive benefits package, opportunities for growth and development, and a collaborative work environment.
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