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Order Management Specialist
hace 2 meses
We are seeking a highly skilled Order Management Analyst to join our team at PepsiCo. As a key member of our operations team, you will be responsible for ensuring accurate and efficient order review processes for our Warehouse Delivered network and other distribution centers.
Key Responsibilities- Review customer and STO orders to assess if order shipping requirements are met.
- Execute order release process via Spotlight or SAP for orders to be shipped from the respective source location.
- Manage orders to ensure the highest levels of customer service, with Key Performance Indicators (KPI's) including OFR, LSC, and RAD.
As an Order Processing Analyst, you will play a critical role in ensuring the smooth operation of our order management process. Your functions will include:
- Processing Sales Orders (SO's) in Spotlight and/or SAP system and releasing to WMS/3PL to meet Requested Delivery Date.
- Utilizing precut reports to identify recovery and provide information to customer service responsible for customer and identifying whether orders need to be held or shipped.
- Proactively reviewing and responding to requests in Spotlight system from customer service and planners on cuts when requested.
To be successful in this role, you will need:
- Written & Verbal Fluency in English.
- BA/BS degree with 2 plus years of experience in Order Management, Inventory Replenishment, Demand or Supply Planning, Logistics, Procurement, Supply Chain or Customer Service.
- Ability to develop and improve customer relations.
- Proficiency in MS Office suite (Excel, Word, Outlook, Power Point).
- Learning agility with ability to quickly learn SAP and Tableau.
PepsiCo is a leading food and beverage company with a portfolio of iconic brands consumed more than a billion times a day in over 200 countries. We are committed to creating a culture where all people are welcome and valued, and where you can dare to be you. We offer a wide range of programs to support your learning and development, including internal digital platforms, development programs, and specialized training. We also offer a flexible work program to balance your personal and work life, and a range of benefits for you and your family, including wellness programs, discounts, and scholarship programs for your children.
