Order Management Specialist

hace 21 horas


Xico, México Tive A tiempo completo
Order Management Analyst

Tive is seeking a detail-oriented and organized Order Management Analyst to join our team. As an Order Management Analyst, you will be responsible for overseeing the order creation process, ensuring a seamless and efficient experience for customers and accuracy of invoicing and financial statements.

Key Responsibilities:

  • Accurately enter customer orders into the company's order management system, ensuring all details are correct.
  • Verify and maintain customer information, including contact details and order history.
  • Coordinate with sales, customer service, and logistics teams to clarify order details or resolve discrepancies.
  • Provide translation assistance for contracts and documents across internal departments as needed.
  • Communicate proactively with customers to confirm order details or provide updates on order status.
  • Resolve any order-related issues or discrepancies, working closely with internal teams and external partners.
  • Analyze order data to identify trends or opportunities for improvement, and make recommendations to optimize the order management process.

Requirements:

  • Bachelor's Degree in Business Administration, Operations Management, or a related field.
  • 2+ years' experience in order management, order processing, operations, customer service, or a similar role.
  • Strong attention to detail, effective communication, and ability to work collaboratively with various internal teams.

What We Offer:

  • A chance to join a dynamic and innovative company.
  • The autonomy and resources to build and improve processes.
  • A fully-remote role with competitive equity and a commitment to diversity and inclusion.


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