Quality Assurance Specialist

hace 1 día


Monterrey, Nuevo León, México Flix A tiempo completo
{"title": "Quality Assurance Specialist", "content": "About the Role

Flix is seeking a Quality Assurance Specialist to join our team in Monterrey, Mexico. As a key member of our Operations team, you will be responsible for ensuring the highest quality of service to our customers.

Your Key Responsibilities:

  • Assess and investigate Salesforce Quality Cases in real-time
  • Identify and verify legitimate issues, and implement recommendations based on the information received
  • Coordinate with the Operations, Business Development, and Emergency Manager teams to resolve quality issues
  • Manage and generate weekly/monthly reports based on established templates
  • Implement creative problem-solving ideas to develop new reports and metric tracking systems

Your Profile:

  • At least two years' professional experience in dispatch, call center, customer service, or hospitality
  • Fluency in English; fluency in other languages such as Spanish, Cantonese, and/or Mandarin a plus
  • Previous call center/dispatching experience desired, preferably in transportation, security, or emergency response
  • Ability to listen effectively and understand driver/bus partner/passenger needs
  • Flexibility to work non-traditional hours (24/7 operation)
  • Passion for public transportation and strong interest in the bus market
  • Ability to work independently with little supervision

About Flix:

Flix is a global mobility provider with headquarters in Europe and the United States. We offer convenient, affordable, and eco-friendly travel options through our unique business model and innovative technology.

We celebrate diversity and are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, national origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics.

", "lang_code": "en-US"}

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