IT Support Specialist

hace 2 semanas


Guadalajara, Jalisco, México Ntt Data A tiempo completo

We are seeking a skilled Help Desk Senior Associate to support our Guadalajara team in Mexico.

Ntt DATA, Inc. is looking for a full-time Help Desk Senior Associate to join our team.

**Requirements**:

45 hours of availability per week
- Advanced English language skills
- 6 months of experience in customer service

**We Offer**:

Competitive salary
- 12% of base salary in grocery tickets
- 30 days of Christmas bonus
- 12 days of vacation
- 50% vacation bonus
- 5 personal days per year
- Medical insurance for you and your family
- Life insurance
- Dental insurance
- Discounts with selected optics
- Opportunity to grow in the company

**Responsibilities**:

General L1 support for hardware and MS Office packages
- Answer technical support calls and escalate to other support groups
- Document troubleshooting steps and detailed descriptions of customer incidents and requests
- Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures

Helpdesk Senior Associate


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