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IT Support Specialist
hace 2 meses
We are seeking a proactive and hands-on IT Support Specialist to join our team in Mexico. As our global production hubs continue to grow, we need a dedicated individual to provide assistance and problem-solving to keep our systems operating smoothly.
Key Responsibilities- System Installation & Configuration: Install and configure computer hardware, software, networking systems, and printers at our CDMX office; repair and replace equipment as necessary.
- First-Line Support: Handle incoming issues and requests from our MX team, providing troubleshooting support and efficiently setting up new colleagues.
- User Management: Manage user accounts and oversee the printer network to ensure seamless operations.
- Security Compliance: Monitor, manage, and report on all security processes and policies related to health and security, ensuring compliance at all times.
- Customer Service Background: 1+ years of experience in customer service (IT-related experience is a plus).
- Technical Proficiency: Knowledge of Windows, Mac, and Linux operating systems.
- Language Skills: Intermediate English (B1/B2) is desirable.
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects.
