Client Support Specialist

hace 2 días

Ciudad de México, Ciudad de México TK Recruitment A tiempo completo
About Us

TK Recruitment is a leading international company in the health and surrogacy industry, dedicated to providing exceptional surrogacy solutions for future parents and surrogate mothers.

Role Overview

We are seeking a Client Support Specialist to join our team in Mexico City. As a key member of our client-facing team, you will be responsible for guiding clients through each stage of the surrogacy process, ensuring their experience is seamless and stress-free.

Job Description

The Client Support Specialist will serve as the primary point of contact for our clients, providing empathetic support, clear communication, and personalized assistance to address their needs and concerns. Key responsibilities include:

  • Guiding clients through the surrogacy process in Mexico, explaining each step in detail.
  • Assisting with hotel bookings, transfers, and other necessary preparations for clients' arrival in Mexico.
  • Maintaining clear and effective communication with clients throughout the surrogacy process.
  • Responding to clients' questions and offering consultations on legal aspects of surrogacy.
  • Ensuring timely payments and resolving any concerns that may arise during the process.
Requirements

To succeed in this role, you will need:

  • Previous experience in customer service or call-center operations.
  • Advanced or bilingual proficiency in English.
  • Excellent communication skills with a compassionate and empathetic approach.
  • Ability to handle emergency or high-pressure situations calmly and quickly.
  • Strong organizational skills and attention to detail.
Benefits

We offer:

  • A competitive salary, determined based on your experience and skills (approximately $30,000 - $40,000 USD per year).
  • A permanent contract with a 3-month probation period under a service provision contract.
  • Broad career prospects with possibilities for promotion in a leading international company.
  • An excellent multicultural work environment.
What We Offer

In addition to a rewarding career opportunity, we offer a unique chance to make a difference in the lives of families and individuals navigating the surrogacy process.

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