Customer Service Experience Specialist

hace 3 días


Guadalajara, Jalisco, México Sparrow Search A tiempo completo

Company Overview

Sparrow Search is a leading company in the industry, committed to delivering exceptional customer experiences.

Salary

The estimated annual salary for this position is between $348,000 and $420,000, depending on location and experience.

Job Description

We are seeking a highly skilled Customer Service Experience Specialist to join our team. As a key member of our support team, you will be responsible for administrative and customer service tasks to ensure accurate and timely processing of orders and complaints.

You will keep customers informed about the status of orders, shipments, and warranty cases, ensuring seamless communication throughout the process.

Essential Responsibilities

  • Process and confirm customer purchase orders in a timely manner
  • Enter new customers and contacts into ERP and CRM systems with accuracy and efficiency
  • Manage customer complaints and close cases per established procedures
  • Proactively communicate order and complaint status to customers via phone or email

Qualifications

To be successful in this role, you will need:

  • A passion for delivering exceptional customer experiences
  • Ability to work under pressure in a fast-paced environment
  • Attention to detail and technical aptitude to manage complex systems
  • Excellent communication and organizational skills to effectively collaborate with internal teams and external stakeholders

Education and Experience

We require:

  • A college degree in a relevant field
  • Over 2 years of customer service experience, preferably in a manufacturing setting
  • Basic knowledge of electrical power principles
  • Advanced English proficiency

Benefits

We offer a comprehensive benefits package, including:

  • Medical insurance
  • Meals allowance

Others

Please note that the following requirements apply:

  • Full-time employment
  • Turnover-based bonus scheme
  • Standard 8-hour working hours
  • Candidates must demonstrate proficiency in ERP and CRM systems


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