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Front Desk Team Lead

hace 2 meses

Ciudad de México, Ciudad de México Auberge Resorts A tiempo completo
{"**Job Summary**

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Auberge Resorts. As a key member of our front desk team, you will be responsible for ensuring a seamless and personalized experience for our guests.

**Key Responsibilities:**

* Oversee and assist in the check-in and check-out processes, ensuring efficiency and accuracy.
* Supervise front desk staff, providing guidance and training to ensure exceptional customer service.
* Monitor and manage room reservations, ensuring accuracy and availability.
* Resolve guest inquiries and concerns promptly and professionally.
* Coordinate front desk operations during scheduled shifts, ensuring appropriate staffing levels and smooth shift transitions.
* Act as a communication hub between guests and other hotel departments, facilitating effective communication.
* Maintain accurate records of guest interactions and transactions.

**Requirements:**

* 2+ years of hotel reception experience, preferably in a 5-star hotel.
* Extensive knowledge of Google Applications, including G-mail, Calendar, and Tasks.

**What We Offer:**

* A competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A dynamic and supportive work environment.

**Equal Opportunity Employer:**

Auberge Resorts LLC is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

**Language:**

English (US)