HR Services Specialist
hace 1 semana
Job Summary
We are seeking a highly skilled and experienced HR Services Specialist to join our team at Rockwell Automation. As a key member of our Human Resources Shared Service Center, you will provide expert consultation and case resolution for HR-related inquiries and requests.
Key Responsibilities
- Provide human resources consultation and case resolution for HR Shared Service Center cases.
- Serve as the main point of contact for employees and managers, resolving a multitude of inquiries and routing specialty requests to Tier II Specialists, HRBP/HRG or COE.
- Advise employees and managers on Human Resources policies, processes, and procedures, and assist them in navigating through HR-related tools and systems.
- Support managers on general and/or specific inquiries about HR systems and coach them on detailed steps to complete transactions or fulfill specific actions.
- Provide data entry support when employees are unable to complete activities through the self-service portal.
- Fulfill employment verification and document management requests.
- Responsible for high customer service levels and inquiries and overall tickets through HR systems.
Requirements
- Bachelor's degree in Business Administration, Human Resources, or related field.
- Two years of shared service center or HR representative experience in HR Operations and/or Global Employee Relations.
- Experience handling highly confidential and sensitive information.
- Interacts daily with peers and customers to exchange or present information.
- Experience with HRIS systems.
- Proficiency in Microsoft Office suite.
- Analytical ability.
Preferred Qualifications
- Two years of HR experience in any of the following areas: Global Payroll, HR Generalist, Employee Services, Compensation, HR services and call centers, document, records management, and/or HR data and systems.
- Workday Human Capital Management experience.
- Ability to work with complex processes and systems.
- Adapting to ambiguous situations.
- Innovative thinking.
- Ability to work with customers under pressure.
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