HR Services Specialist

hace 1 semana


Xico, México Rockwell Automation A tiempo completo

Job Summary

We are seeking a highly skilled and experienced HR Services Specialist to join our team at Rockwell Automation. As a key member of our Human Resources Shared Service Center, you will provide expert consultation and case resolution for HR-related inquiries and requests.

Key Responsibilities

  • Provide human resources consultation and case resolution for HR Shared Service Center cases.
  • Serve as the main point of contact for employees and managers, resolving a multitude of inquiries and routing specialty requests to Tier II Specialists, HRBP/HRG or COE.
  • Advise employees and managers on Human Resources policies, processes, and procedures, and assist them in navigating through HR-related tools and systems.
  • Support managers on general and/or specific inquiries about HR systems and coach them on detailed steps to complete transactions or fulfill specific actions.
  • Provide data entry support when employees are unable to complete activities through the self-service portal.
  • Fulfill employment verification and document management requests.
  • Responsible for high customer service levels and inquiries and overall tickets through HR systems.

Requirements

  • Bachelor's degree in Business Administration, Human Resources, or related field.
  • Two years of shared service center or HR representative experience in HR Operations and/or Global Employee Relations.
  • Experience handling highly confidential and sensitive information.
  • Interacts daily with peers and customers to exchange or present information.
  • Experience with HRIS systems.
  • Proficiency in Microsoft Office suite.
  • Analytical ability.

Preferred Qualifications

  • Two years of HR experience in any of the following areas: Global Payroll, HR Generalist, Employee Services, Compensation, HR services and call centers, document, records management, and/or HR data and systems.
  • Workday Human Capital Management experience.
  • Ability to work with complex processes and systems.
  • Adapting to ambiguous situations.
  • Innovative thinking.
  • Ability to work with customers under pressure.

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