Customer Marketing Manager

hace 2 meses

Puebla, Puebla, México Jumpcloud A tiempo completo
Job Overview

We are seeking a seasoned Customer Marketing Manager to join our team in Mexico. This role will be responsible for developing and executing strategic plans to drive customer engagement, adoption, and retention.

About the Role
  • Develop strategy with internal stakeholders to design and optimize engagement programs that engage and educate customers throughout their lifecycle.
  • Partner with the CSM team and product marketing team to create our scaled strategy to drive product adoption within specific segments of our customer base.
  • Develop the calendar for regular customer-facing webinars, partnering with the integrated campaigns team to either include current customers in existing webinar plans or customize prospect-facing webinars to be relevant for customers.
  • Leverage content created by product marketing and content marketing to fuel current customer engagement and adoption.
  • Partner with internal data and technology teams to improve our ability to segment our customer marketing database based on product usage, purchased SKUs, and predictive analytics.
  • Support our community manager on customer advocacy and review programs.
Requirements
  • Experience partnering with sales and customer success teams to coordinate, communicate, and deliver offers and campaigns that resonate deeply with customers.
  • Experience interacting with executive-level stakeholders including the CMO, CEO, and co-founders.
  • Excellent time management skills with the ability to prioritize and shift workload to meet deadlines.
  • Excellent English-language verbal and written communication skills.
  • Passion for trying new things and a strong drive towards solution-oriented problem solving.
What We Offer
  • A competitive salary of $80,000 - $110,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

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