Technical Customer Experience Champion
hace 2 semanas
About the Opportunity
We're seeking a highly skilled Technical Customer Success Manager to join our team at JumpCloud.
As a key member of our customer-facing team, you'll work closely with sales, support, product, and engineering teams to deliver exceptional customer experiences.
You'll serve as a trusted technical advisor to mid-market customers, providing expert guidance on onboarding, product adoption, and troubleshooting technical issues to drive customer health and satisfaction.
Your Key Responsibilities
Strategically engage with customers to understand their technical needs and leverage your expertise to enable new functionality and resolve issues in a hands-on manner
- Monitor customer health and proactively identify potential issues by engaging all available resources to resolve the issue and mitigate risk
- Develop strong relationships with customers to understand their environment, challenges, and technical business goals
- Act as the main escalation point for technical issues, leading triage, diagnosis, and solution implementation to resolve issues for the customer
- Collaborate with Account Managers, Renewal Specialists, Operations, Product, and Engineering to address technical issues and provide relevant customer feedback
- Maintain a deep technical understanding of the JumpCloud platform to effectively drive greater customer engagement
- Identify opportunities and partner with Account Managers to drive expansion initiatives
How Your Success Will Be Measured
Customer health and adoption
- Customer Retention
Your Qualifications
Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent practical experience
- 2 years of experience working in a technical customer-facing role on mission-critical issues
- Clear and effective communicator able to quickly grasp and explain technological and business concepts
- Experience in technical troubleshooting, managing internal and external partners or customers
- Excellent problem-solving, project management, and experience managing multiple stakeholders
Bonus Points
Previous JumpCloud experience
- Experience supporting user access management, authentication, device management, MDM, security, and system administration
Compensation
$120,000 - $150,000 per year, depending on location and experience
-
Customer Experience Ambassador
hace 4 semanas
Puebla, Puebla, México Iwg Careers A tiempo completoAbout UsIWG Careers is a dynamic organization that values its customers and strives to provide them with exceptional experiences.Salary RangeWe offer a competitive total compensation package, including a base salary of $45,000 - $55,000 per year, depending on experience and qualifications.Job DescriptionAs a Customer Experience Ambassador, you will play a...
-
Customer Experience Strategist
hace 1 mes
Puebla, Puebla, México Gga Solutions A tiempo completoAbout Gga SolutionsWe are a dynamic and innovative company seeking a seasoned leader to oversee the operations of our call center.Job DescriptionThe Customer Experience Strategist is responsible for developing and executing strategies to enhance customer satisfaction, service quality, and operational efficiency in our call center. This role requires strong...
-
Technical Sales Professional
hace 3 semanas
Puebla, Puebla, México People 360 A tiempo completoJob SummaryAt People 360, we are seeking a skilled Technical Sales Professional to join our sales team. As a Sales Engineer specializing in the general auto industry and construction sectors, you will leverage your technical expertise and sales acumen to promote and sell our products/services.Your primary responsibility will be to understand customer needs,...
-
Highly Technical Support Specialist
hace 1 mes
Puebla, Puebla, México Jumpcloud A tiempo completoAbout JumpCloudAt JumpCloud, we're redefining the way organizations manage identities, devices, and access. Our unified open directory platform makes it easy to securely manage IT infrastructure from anywhere.The RoleWe're seeking a highly technical Support Engineer - Tier 2 to join our team. As a key member of our support team, you'll be responsible for...
-
Medical Sales Professional
hace 4 semanas
Puebla, Puebla, México Chiesi Farmaceutici A tiempo completoWe are seeking a skilled Medical Sales Professional to lead our customer experience efforts in Puebla, Mexico. This role will be responsible for achieving sales targets and executing CX projects deployment through the optimization of resources in private and public channels.Main Responsibilities:Develop strategies at the territory level to maximize sales...
-
Customer Relationship Manager, Mexico
hace 2 semanas
Puebla, Puebla, México Jumpcloud A tiempo completoAbout the OpportunityJumpCloud is a leading provider of cloud-based identity and access management solutions. We are seeking an experienced Account Manager to join our team in Mexico.Job SummaryThe successful candidate will be responsible for building and maintaining strong relationships with current customers, driving net revenue retention, and identifying...
-
Customer Support Professional
hace 1 mes
Puebla, Puebla, México Exactlyit A tiempo completoExactlyit is a rapidly growing public cloud infrastructure platform with a global presence in Google Cloud regional extension data center locations. As a key member of our team, you will play a crucial role in supporting our customers' mission-critical workloads.This position is complementary to our Site Reliability Engineering role, emphasizing customer...
-
Technical Support Specialist
hace 1 mes
Puebla, Puebla, México Exactlyit A tiempo completoExactlyit seeks a highly skilled Technical Specialist to join our team in Puebla, Mexico.Job OverviewAs a Technical Specialist at Exactlyit, you will play a vital role in providing top-notch technical support to our clients. Your primary responsibilities will include troubleshooting hardware and software issues, providing timely solutions to end-users, and...
-
Solar Energy Technical Consultant
hace 2 meses
Puebla, Puebla, México Eqhuma A tiempo completo**About Us**At Eqhuma, we prioritize the human factor in our job search approach. Our unique focus on people sets us apart from other agencies. We recognize that individuals have unique needs, skills, and aspirations, and we strive to match them with suitable opportunities. This commitment to excellence and innovation has made us a trusted partner for...
-
Puebla, Puebla, México John Deere A tiempo completoAs a Territory Customer Support Manager at John Deere, you will play a pivotal role in shaping our customer experience and driving business growth.About the RoleWe are seeking a highly skilled professional to develop channel partner technical and customer support capabilities. Your primary focus will be on preempting and resolving technical issues, while...
-
Customer Service Representative
hace 1 mes
Puebla, Puebla, México Weem A tiempo completoWeem is a US-based e-commerce brand seeking a qualified professional to provide exceptional customer service and support.**Job Overview**This full-time position requires availability during business EST hours. We are a growing company with a lot of potential for growth and development.**Key Responsibilities**• Provide top-notch customer service and support...
-
Customer Success Manager
hace 2 semanas
Puebla, Puebla, México Avantio A tiempo completoCompany Overview: Avantio is a leading global provider of solutions, services, and technological tools for holiday rentals with a stable projection. Our mission is to provide dynamic and innovative cloud-based technology solutions for holiday rentals.Job Summary: We are seeking an experienced Customer Success Specialist to join our team in Puebla, Mexico....
-
IT Technical Support Specialist
hace 4 semanas
Puebla, Puebla, México Cognizant A tiempo completoOverviewCognizant is one of the largest and fastest-growing IT services providers worldwide. We prioritize respecting human rights, building a better future, and investing in people's wellbeing. Our inclusive culture values diversity and promotes equal opportunities for all. Job Description:We are seeking a highly skilled individual to join our team as an...
-
Customer Service Liaison
hace 2 meses
Puebla, Puebla, México Cs Enterprises At Connectnet A tiempo completoAt CS Enterprises At Connectnet, we are looking for a skilled Bilingual Customer Service Representative to join our team. As a vital link between our company and Spanish and English-speaking customers, you will provide effective solutions and an exceptional experience.Your key responsibilities will include:Customer Service: Respond to customer queries and...
-
Customer Service Representative
hace 3 semanas
Puebla, Puebla, México Tres R A tiempo completo**Customer Service Role at Tres R**:Join a dynamic team at Tres R in Puebla, Puebla, where you'll deliver exceptional customer experiences. No prior experience is necessary, and we offer a competitive salary and productivity bonus.**What We Offer:**Legal benefits (Christmas bonus, vacation, social security, and INFONAVIT)- Cafeteria and coffee service-...
-
Technical Support Specialist
hace 3 semanas
Puebla, Puebla, México Exactlyit A tiempo completoWe are seeking a skilled Technical Support Specialist to join our team at Exactlyit in Puebla, Mexico.The ideal candidate will have a strong background in IT support and be able to handle complex technical issues. This is a full-time position with a competitive salary range of $45,000 - $60,000 per year, depending on experience.**Job...
-
IT Technical Support Specialist
hace 3 semanas
Puebla, Puebla, México Cognizant A tiempo completoWe are hiring a talented IT Technical Support Specialist to join our dynamic team at Cognizant. Our Great Place To Work offers a growth-oriented environment where we value diverse perspectives and provide career advancement opportunities.This exciting opportunity involves providing advanced troubleshooting and problem-solving support for AV devices and IT...
-
Customer Marketing Manager
hace 1 mes
Puebla, Puebla, México Jumpcloud A tiempo completoJob OverviewWe are seeking a seasoned Customer Marketing Manager to join our team in Mexico. This role will be responsible for developing and executing strategic plans to drive customer engagement, adoption, and retention.About the RoleDevelop strategy with internal stakeholders to design and optimize engagement programs that engage and educate customers...
-
Customer Service Team Lead
hace 2 meses
Puebla, Puebla, México Exactlyit A tiempo completoJob SummaryWe are seeking a skilled Customer Service Team Lead to join our team at Exactlyit. This role is responsible for providing exceptional customer service and leading a team of customer support specialists.Key ResponsibilitiesCustomer ServiceTeam ManagementProcess ImprovementCommunicationProblem-SolvingRequirements3-5 years of customer service...
-
Full Stack Technical Lead
hace 2 semanas
Puebla, Puebla, México Capital One A tiempo completoJoin us as a Full Stack Technical Lead at Capital One. You will lead a team of developers with expertise in distributed microservices, and full stack systems, creating innovative solutions that meet regulatory needs.Responsibilities:Lead a team of software engineersCollaborate with digital product managersDevelop robust cloud-based solutionsAbout the...