Senior Collections Manager

hace 3 días


Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

Leading a team of 7-8 employees handling mortgage and pyme loan collections is the primary focus of this role. As a senior professional, you will oversee daily operations and ensure seamless execution of tasks.

Responsibilities
  • Update help content to assist clients with inquiries
  • Manage work assignments, including annual review certification and change requests
  • Serve as liaison between business teams, ensuring timely completion of tasks
  • Conduct needs assessments and develop solutions based on business requirements
  • Research and resolve client inquiries related to help content and business policies
  • Maintain consistent application of team process controls

An excellent understanding of financial regulations, such as IFRS9, is essential for success in this position. The ideal candidate will possess strong organizational skills, ability to work under pressure, and proven problem-solving abilities.

Requirements
  • Bachelor's degree or equivalent experience
  • Professional accounting certification (Contador Público Titulado)
  • Familiarity with credit recovery processes for pyme and mortgage loans
  • Basic knowledge of accounting certifications or financial credit runs

This is a full-time opportunity offering an attractive salary range of $60,000-$80,000 per annum, depending on experience.



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