Quality Assurance Team Lead

hace 6 días


Ciudad de México, Ciudad de México Tiktok A tiempo completo
About the Role

We are seeking a highly skilled Quality Assurance Team Lead to join our team at TikTok. As a Quality Assurance Team Lead, you will be responsible for leading a team of Quality Assurance Analysts, providing support, duty of care, and instilling a performance culture.

Key Responsibilities:

  • Lead and manage a team of Quality Assurance Analysts, providing support, duty of care, and instilling a performance culture.
  • Collaborate with cross-functional partners (Policy, Product Management, Data Analytics, Engineering etc.) to identify, assess, and resolve safety-related issues in our products, promote community wellbeing & user safety.
  • Provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps;

Requirements:

  • Minimum Qualifications
    • Prior experience in a QA role, ideally within a Content Moderation / Content Quality / Safety environment.
    • Experience in a BPO / call center/customer service environment.
    • Paying attention to detail and being comfortable using data analysis to identify trends.
  • Preferred Qualifications
    • Mandatory Advanced English and Spanish / Fluent level
    • Previous experience leading / managing / mentoring teams.
    • Project management skills that allow you to articulate the problem, propose solutions, and present a roadmap for execution.

About Us

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.



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