Logistics Director

hace 1 mes


Ciudad de México, Ciudad de México Kuehne+Nagel A tiempo completo
Overview
Kuehne+Nagel Mexico is a leading international logistics organization with a strong presence in Cuautitlan Izcalli. We are seeking an experienced Logistics Director - Customer Experience Expert to join our Business Unit Contract Logistics team.

About the Role
The successful candidate will be responsible for building strategic partnerships with key customers, driving positive experiences, and enabling business capabilities. With a focus on maintaining a close overview of critical operations, this individual will lead the account management team for top multi-sector customers and provide leadership to all Contract Logistics sites operating services on behalf of these customers.

Your Responsibilities
* Provide single-point entry for general economic, contractual, operational, and IS-related topics relevant to all operations
* Orchestrate prompt implementation of action plans with different KN and customer stakeholders while remaining an objective-neutral party
* Facilitate knowledge transfer between operations and drive customer centricity at all levels of the organization
* Manage critical escalations effectively through functional and operational KN organizations
* Identify opportunities to broaden the scope and add additional services to existing business
* Promote correct implementation of listening tools to secure operational capabilities delivering on promises and focusing on high-quality results

Key Performance Indicators (KPIs)
* Ensure 90%+ retention rate for multi-regional Customers in respective Verticals
* Develop and drive robust processes to manage customer feedback, prepare data analytics, consolidate national good practices, and close critical gaps identified with segmented customers
* Governance and execution of blueprint approach ensuring standard operations for all existing and potential new operations

Your Skills and Experiences
* Minimum 15 years of logistics, operations, or supply chain experience
* At least 5 years in senior management level positions
* Strong understanding of customer needs, behavior, and a bias for customer centricity
* Mix of 3PL and customer-side employment experience highly recommended
* Strong leadership, relationship building, and influencing skills; politically able; proven ability to manage matrix organizations effectively

What You'll Get
* Estimated salary: $150,000-$200,000 per year, depending on experience
* Opportunity to expand knowledge, shape processes, and generate innovative solutions in the exciting world of logistics
* Collaborative environment driven by latest technologies where you'll work alongside highly motivated, customer-focused colleagues globally

About Kuehne+Nagel
We create a diverse, collaborative environment where you can grow professionally and personally.

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