Production Support Engineer

hace 6 días

Toluca, México HSBC A tiempo completo
Job Description

**About the Role**

We are seeking an experienced professional to join our team in the role of Production Support Engineer. As a key member of our Data Analytics platform team, you will be responsible for owning and managing end-to-end Incident, Problem, and Change management activities.

Key Responsibilities:

  • Manage and improve Batch monitoring, issue resolution, and Service requests.
  • Monitor and report all aspects of Production processing (Incidents, Problems, Service Level indicators, etc.).
  • Work closely with the Engineering/product team to ensure automation of Production processes.
  • Communicate effectively with various Business & IT teams.
  • Collaborate effectively with global members to achieve desired outcomes.
  • Work during office hours, provide on-call/weekend support on rotation/need basis.
  • Ensure adherence to different SLAs.
  • Work with engineering teams to improve response times to business, improve system performance, fix repeated incidents, etc.
  • Understand monitoring tools and evolve the tooling to improve the Operations teams' ability to proactively deal with production issues.
  • Comply with audit, data protection, and IT Security procedures to ensure integrity of system.
  • Find ways to reduce incident toil.

Requirements:

  • 2-7 years of overall IT experience with Java, PLSQL, MQ, Big Data, Qlik View, BI Tools (Qlik and Power BI), Hadoop, etc.
  • Knowledge on technologies running Java-based applications in LINUX/UNIX environment.
  • Sound knowledge of PL/SQL, Oracle, Unix, shell scripting, Scheduling tools like Control-M, monitoring tools like App Dynamics/Splunk.
  • Sound knowledge on Juniper, Airflow, and Control-M scheduling tools.
  • Knowledge of IBM Websphere Application Server, IBM's Infosphere Information Server, and IBM's Master Data Management platform, Websphere MQ.
  • Open to work in shifts/non-regular hours/weekends as per business requirements.
  • Should be open to learn new technologies based on project requirements.

Preferred Qualifications:

  • Bachelors of Engineering preferred.
  • Experience of being a team player of a diverse global team.
  • Hands-on experience and sound understanding of HSBC and ITIL processes and standards.
  • ITIL Foundation certification preferred.
  • Proven experience of working in Run The Bank/Production support teams.
  • Knowledge and understanding of Banking domain and IT Infrastructure is preferred.
  • Ability to prioritize and work independently within a diverse team environment.
  • Good to have knowledge of Google Cloud Platform.
  • Experience with Big Data (Hadoop) principles is preferred.

About HSBC:

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.

We encourage applications from all suitably qualified persons, irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc.

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