Platform Implementation Specialist

hace 2 semanas

Monterrey, Nuevo León, México MSIGHTS A tiempo completo

About Platform Implementation Analyst Role at MSIGHTS


MSIGHTS is a cloud-based marketing and data operations services company that helps enterprise marketing teams make better decisions by streamlining processes, improving data quality, and system-to-system connectivity to deliver client and analytics-ready data by design.


The Platform Implementation Analyst plays a key role in ensuring the MSIGHTS Platform is configured and operational to meet specific client needs, working closely with the Client Partner Lead and Client Operations team. This position requires a strong understanding of the MSIGHTS Platform applications and data relationships to support users with troubleshooting and gaining maximum value from the Platform.


Responsibilities



  • Develop a complete understanding of the MSIGHTS Platform applications and data relationships to assist users with troubleshooting and gaining maximum value from the Platform.
  • Provide support, training, and daily operations for client users and their vendor partners.
  • Perform ad hoc data analysis, research, and QA as required to ensure data integrity and resolve existing or potential data issues.
  • Identify value-added processes and areas of improvement based on client feedback and translate those into actionable steps for development and implementation.
  • Proactively communicate with users through email and cloud-based conferencing to cultivate value-based relationships with clients and other stakeholders.
  • Create and maintain documentation for business transformation rules and client-specific platform implementations.

Qualifications



  • A love for data and experience with marketing technology, analytics software, media data, and reporting or business intelligence platforms is essential.
  • Must be a self-starter and willing to take the initiative to learn how our application is designed and used by our clients. Must be able to think like a client system user.
  • Strong communications skills in English – both written and verbal – and the ability to work well with diverse internal teams (including external client-facing and internal technology resources).
  • Must be intellectually curious, detail-oriented, committed to quality, and client-focused, all while being flexible and entrepreneurial in a fast-paced international work environment.
  • Exceptional project management, analytical, and problem-solving skills, and experience applying these skills to resolve application design considerations and client business issues.
  • A strong working knowledge of data and MS Office (Excel, Word, and PowerPoint) is essential. An ability to quickly learn software programs is a major plus.

About MSIGHTS


Founded in 2004, MSIGHTS provides cloud-based marketing and data operations services to some of the world's most sophisticated global advertisers.


It's not just about access to data anymore; it's the ability to derive actionable insights from a highly fragmented marketing technology landscape. MSIGHTS helps enterprise marketing teams make better decisions by streamlining processes, improving data quality, and system-to-system connectivity to deliver client and analytics-ready data by design.


The MSIGHTS Platform drives data governance throughout the value chain from marketing budgeting, briefing, and media agency collaboration to automatically collecting and reconciling disparate data, making it immediately available to fuel a wide variety of analytical and visualization tools.


Key Values



  • Help Clients Win
  • Own Every Step
  • Do What You Say
  • Support Your Team
  • Be an Expert

Work Environment


This position requires a great capacity to take initiative, an ability to consistently deliver above expectation, a passion for continuous improvement, and a willingness to work hard and be rewarded.


As part of the MSIGHTS' Client Engagement team, this position requires a strong working knowledge of data and MS Office (Excel, Word, and PowerPoint) is essential. An ability to quickly learn software programs is a major plus.

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