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Senior Technical Support Engineer
hace 2 meses
GP Strategies Corporation is a leading provider of talent transformation solutions. Our innovative consulting, learning services, and talent technology solutions have been delivered to over 6,000 organizations globally.
We are seeking a Technical Service Engineer to join our team in the automotive area. The ideal candidate should have strong English language skills and extensive experience in the automotive technical support area.
Main Activities:
- Provide technical advice and remote assistance to ensure customer satisfaction and efficiency in repair processes.
- Train authorized dealer technicians with expert level guided diagnostics.
- Document and report technical faults detected in products and diagnostic tools.
- Advise technical support team and dealers.
- Provide consultancy on support cases related to customer complaints and previous warranty repairs.
- Provide remote support to the Dealer network technical team based on repair manuals.
- Support the field team.
- Send informative bulletins with repair process improvements, tool updates, etc.
- Follow up on remote repair processes.
- Establish indicators of effective repairs with no returns due to misdiagnosis.
- Keep track of technical needs, special equipment, and tools of service workshops.
- Develop and implement improvement plans for the indicators mentioned in the previous points.
- Maintain a detailed log of all physical and remote contacts with authorized workshops.
- Detect trends in types of repairs per car, geographic area, etc.
- Generate weekly reports according to the needs as they arise concerning technical support.
Requirements:
- Degree in Mechanical Engineering, Automotive Engineering, or related field.
- Previous experience in automotive technical support.
- English language proficiency.
- Exceptional communication skills and ability to work as part of a team.
- In-depth knowledge of Volvo products and diagnostic tools.
Key Skills:
- Team work.
- Customer oriented.
- Creativity and innovation.
- Interpersonal communication.
- Organizational skills.
- Data analysis and reporting skills (intermediate-advanced Excel).
- Critical thinking.
- Problem solving.
- Written and spoken expression (intermediate-advanced Spanish and English).
- Active listening and follow-up.
GP Strategies is committed to diversity and inclusion. We support our people, regardless of their background or location, because we believe that diverse perspectives and approaches lead to great ideas and innovation.
We are an Equal Opportunity Employer and welcome applications from all qualified candidates.
