Technical Support Engineer

hace 4 horas


Ciudad de México, Ciudad de México Avaya A tiempo completo
About the Opportunity

Are you a skilled technical professional looking for a challenging role? We are seeking a highly motivated and experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing remote support to customers with Avaya communication systems. You will troubleshoot issues, identify problems, and provide solutions to ensure customer satisfaction.

This is an excellent opportunity to work with a leading technology company and contribute to the success of our clients. If you have experience in IP telephony, VoIP, and SIP technologies, we want to hear from you

Responsibilities
  • Maintenance of Avaya communication systems including IP/SIP Systems, based technologies converged systems and Contact Centers Solutions
  • Providing customer with remote support regarding Avaya Aura Communication Manager, Avaya Session Manager, Avaya System Manager, Media Servers, IP Office, Avaya provisioning software and IP networking
  • Troubleshooting connectivity issues to peripheral/adjunct equipment such as CMS/IVR/Experience Portal/EMMC/AES / Recording systems
  • Understanding of Call Centers; able to edit vectors to adjust Call Center flows and productivity
Requirements
  • Proficient in maintenance of Avaya communication systems including IP/SIP Systems, based technologies converged systems and Contact Centers Solutions
  • Ability to diagnose trouble on SIP environments / system integrations
  • Strong communication skills required
  • Able to clearly define and explain technical issues
Benefits
  • Comprehensive health insurance plans that include medical, dental, and vision for you and your family
  • Wellness and employee assistance programs
  • Growth and development opportunities
What We Offer
  • An estimated salary range of $60,000 - $80,000 per year, depending on experience
  • A dynamic and supportive work environment
  • The opportunity to work with a leading technology company


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